Phaver Community Feedback to the Phaver team (18.11.2024)

solidmage
13 min readNov 18, 2024

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This report compiles the results of a community-driven feedback initiative for Phaver, conducted by Phaver user @solidmage. The feedback form aimed to gather honest and constructive insights into what the community appreciates about Phaver and where there might be room for improvement.

Participants were assured anonymity to encourage candid responses. The feedback collected has been carefully analyzed and summarized to present key issues, suggestions, and trends within the Phaver community. This report seeks to provide actionable insights for the Phaver team to help enhance the platform and address the community’s needs effectively.

Phaver app

For the question who the biggers competitor for Phaver app top 5

  • Twitter/X — Recognized as a major competitor, often referred to by its previous name (Twitter) or current name (X). Its long-standing presence and influence make it a key comparison point.
  • Warpcaster — Frequently mentioned as a Web3-specific social platform with potential overlap in audience and features.
  • Orb — Mentioned multiple times as a Web3 competitor.
  • Firefly — A Web3-focused platform brought up for its social features.
  • Galxe — Recognized in the context of decentralized social spaces, although not universally seen as a direct competitor.

From these results, it’s clear that Phaver should focus on improving content discovery and supporting new or less-established users in gaining visibility and engagement. On the positive side, the app is praised for its speed and reliability, with most respondents noting it is largely bug-free. Additionally, an impressive 98.1% of participants indicated they plan to continue using the app in the future.

Summary of Feedback: What Users Appreciate About Phaver

1. Community and Connections

Phaver is praised for fostering a strong sense of community, where users can connect with like-minded individuals and engage meaningfully.

“I get to mingle and interact with like-minded [people] across different communities.”
“It’s intimate, gives the feeling always that you’re engaging a real person.”
“Making new connections, the community, and the reward system.”

2. Ease of Use and Interface

The app’s simple and intuitive design makes interactions seamless and enjoyable for users.

“It’s really easy to use, and can be an easy way to meet and connect with new people.”
“The interface is easy to navigate, and easy to use.”
“I love the ability to promote your content without a heavy price of a subscription or a large following.”

3. Incentives and Rewards

Phaver’s reward system stands out, offering features like points, staking, and visibility boosts, which enhance user engagement.

“The fact I can earn something.”
“I can post and pay 500 points to get more visibility.”
“Stake and level jump is a very exciting feature.”

4. Content Discovery and Diversity

The platform’s support for a wide range of topics and communities encourages creativity and engagement.

“I love that you can post content in related communities and that you can post anything you feel like sharing.”
“The look and how it multicasts content.”
“The fact that I can see content concentrated on my niche.”

5. Real-Time Updates and Web3 Integration

Phaver’s focus on Web3 topics and its cross-posting capabilities are major highlights for its users.

“The potential for earning $SOCIAL tokens and the functionality that allows one to post on Warpcast and Lens at the same time.”
“I like going through what has happened in Web3 every morning — good info about airdrops and other news.”
“Priority of WEB3 content [and a] friendly community.”

6. Performance and Reliability

Users appreciate the app’s fast performance, stability, and regular updates that keep improving the experience.

“Best I liked [is] its real-time performance and rewarding system.”
“The app is fast and mostly bug-free.”
“Regular updates keep improving the platform.”

Summary of Feedback: Areas for Improvement in Phaver

While many users enjoy Phaver’s features, several aspects have been identified as opportunities for improvement. Here’s what the community had to say:

1. Onboarding and Accessibility

Some users find the initial onboarding process too complicated, particularly for newcomers to Web3. Simplifying this process could help attract and retain a broader audience.

“The onboarding process is complicated for a non-crypto user.”
“Too complex onboarding for new users.”

2. Search and Content Discovery

Users expressed frustration with the limited search functionality and the difficulty of finding specific content.

“Lack of filters for the subject search, as one can only search users.”
“Very limited search functionality.”
“Difficult to find posts about something.”

3. Engagement and Visibility

Concerns about low engagement and visibility for new or smaller accounts were frequently mentioned.

“No engagement.”
“I have to use Super Post to easily get my post seen. People don’t interact with posts below L4.”
“The whales hardly notice our page… they just focus on interacting with their friends’ posts.”

4. Content Quality and Diversity

There’s a desire for more diverse, high-quality content beyond crypto and Web3 topics to attract a wider audience.

“Content is so limited. There seems to be nothing except for crypto stuff and landscape photos.”
“I wish there was better entertainment, educational, non-Web3 content such as music, wellness, fitness, etc.”

5. Technical Glitches and Performance

Some users noted bugs, slow speeds, and app crashes that hinder their experience.

“Speeds are slow, and image loading errors are common.”
“When I try to post an image, the button often doesn’t respond.”
“I noticed whenever I open the app and post straight away, it doesn’t automatically take me to Home; it just closes the app.”

6. Messaging and Interaction Features

Phaver’s Direct messaging functionality received criticism for being inefficient and lacking usability.

“I have had problems with messaging. Still can’t send messages from the Phaver app.”
“The messaging part is extremely inefficient and useless.”

7. Reward System Transparency

While rewards are appreciated, the mechanics of the system can be confusing or feel inequitable to some users.

“It mostly benefits the big dogs.”
“The reward system doesn’t encourage normal users enough.”
“What’s the point of Super Posts if you lose points unless you get enough stakes?”

8. Community Challenges

Some users highlighted issues within the community, such as spam, irrelevant posts, and superficial engagement.

“Too much spam and irrelevant posts in channels that don’t belong there.”
“Some influencers just campaign for $SOCIAL and make FOMO.”
“Unfortunately, in many communities, posts don’t really match the vibe or purpose of the group.”

9. App Limitations

Suggestions for feature improvements included adding multi-photo uploads, hashtags, and tools to better track post interactions and followers.

“Unable to search with hashtags or upload more than one photo.”
“It is not clear who is following whom!”
“Kinda hard to track topics I replied to or commented on.”

10. Marketing and Outreach

A lack of marketing was noted as a barrier to growth and attracting new users to the platform.

“Marketing. There is no marketing done.”
“Slow building of team and marketing.”

Phaver app Improvement Suggestions from users

1. User Experience and Interface Enhancements

  • Simplified Onboarding: The process should be streamlined, particularly for beginners and non-crypto users. Tutorials and guided tours would help newcomers navigate the app with ease.
  • UI/UX Design Updates: The app’s design could benefit from larger icons and fonts for better visibility. Additionally, providing clearer menus and a night mode would significantly enhance user comfort.
  • In-App Wallet: An integrated wallet would eliminate the need for third-party wallets like MetaMask, making the app more seamless.
  • Content Organization: Organizing posts and photos similarly to platforms like Facebook, as well as improving video support (similar to Instagram Reels), would enhance content creation and sharing.
  • Improved Search and Content Discovery: Users need more effective ways to discover content. Implementing better search functionality and categorization using hashtags would make it easier to find and engage with relevant content.

2. Performance and Bug Fixes

To maintain a high-quality user experience, addressing performance issues is essential as some users still have performance issues:

  • Improved Speed: Reducing lag, particularly on Android devices, and optimizing video loading times are crucial steps in ensuring the app runs smoothly.
  • Bug Fixes: Addressing bugs related to post loading and video uploads will reduce the need for constant refreshing, improving user satisfaction.

3. Community Engagement and Communication

Building a strong community is key to the platform’s success:

  • Enhanced Community Tools: More robust community features like dedicated spaces for specific interests, better moderation tools, and clearer communication channels will foster a more engaged user base.
  • Improved Notifications: Notifications should alert users when someone interacts with their content, such as following them or liking a post.

4. Reward and Incentive Systems

Incentivizing users for their engagement and content creation is crucial for long-term retention:

  • Clarified Reward Systems: A more transparent system that explains how users earn rewards will improve engagement. Tiered rewards based on activity or points could be a valuable addition.
  • Creator Rewards: Fairer allocation of rewards for creators at all levels (L1-L3) will ensure that contributors are properly recognized for their efforts.
  • Point and Token Conversion: Introducing mechanisms for converting points into tokens, such as monthly conversion limits or tiered rewards, would encourage consistent engagement from users.

5. Token and Economic Growth

The utility of the $SOCIAL token is a cornerstone of Phaver’s platform. Several improvements can be made to increase its value and usability:

  • Increased Token Utility: To attract more users and investors, the $SOCIAL token needs more tangible uses within the app. Allowing users to purchase NFTs, stake tokens for rewards, and access premium features would increase its appeal.
  • Stabilizing Token Price: Efforts should be made to stabilize the $SOCIAL token price and prevent extreme volatility, helping to build community confidence.
  • Partnerships with Major Exchanges: Collaborations with major exchanges like Binance could boost the token’s exposure and increase its value.

6. Marketing and Strategic Partnerships

Strong marketing strategies and partnerships can significantly increase the platform’s visibility and growth:

  • Prioritize Marketing: Organic growth through effective marketing should be a top priority. A well-executed ad strategy could re-engage dormant users and attract new ones.
  • Partnerships: Collaborations with other Web3 platforms and influencers would help expand Phaver’s reach. Partnerships with major exchanges would also enhance the platform’s credibility.
  • Referral and Incentive Programs: Offering incentives like bonuses for referrals or exclusive access to premium content would drive new user adoption.

7. Content Creation and Sharing

Encouraging high-quality content creation is essential to Phaver’s success:

  • Cross-Posting to Social Media: Enabling users to cross-post to platforms like Twitter and Instagram would help extend Phaver’s reach and engage with a larger audience.
  • Short-Form Video Content: Introducing features like Reels or Shorts would give creators more opportunities to share engaging content and reach a wider audience.
  • Content Customization: Allow users to customize their feeds, such as turning off mirror posts or selecting content preferences, to personalize their experience.

8. Security and Privacy

Ensuring the safety and privacy of users’ assets is paramount:

  • Enhanced Security: Strengthening the security measures for user assets and data will help build trust within the community.
  • Privacy Features: Implementing features like privatizing pages or limiting access to specific posts for certain followers will enhance privacy and user control over their content.

9. Platform Growth and Scalability

Phaver’s growth hinges on both its crypto and non-crypto user base:

  • Focus on Crypto Community First: Building a solid crypto community should be the priority before attracting non-crypto users. Once a strong foundation is established, expanding to broader audiences will be easier.
  • Regular Updates and Improvements: Continuous updates focused on improving the platform’s features, security, and performance will ensure that the app evolves with user needs.
  • Diversified User Engagement: Phaver should focus on attracting a diverse user base, from casual users to creators, while ensuring all users can benefit from monetization opportunities.

$Social Token (Phavercoin)

Users have already given some feedback about the $SOCIAL token in the Phaver app sections, but this is a dedicated section for $SOCIAL token feedback.

39% of users thinks you need to hold $Social token to enjoy to use the app. This is issue with new users that have 0 tokens to start with
$Social token clearly needs more utility
Most users are not happy with current $Social market performance.

Here’s a concise summary of the feedback and suggestions for improving Phaver and the $Social token:

Token Utility and Integration:

  • Enable $Social as a payment method for various in-app purchases, including digital art, NFTs (on Opensea), and merchandise.
  • Use $Social for tipping content creators, rewarding community participation, and unlocking premium content like in X (Twitter).
  • Introduce $Social for use in mobile top-ups, shopping vouchers, and platform advertising.
  • Create partnerships with large exchanges and projects to expand the token’s reach and utility, including Binance and OKX.

Staking and Rewards:

  • Offer more staking options (e.g., 30, 60, 90, 180-day cycles with better returns for longer stakes) to increase engagement and rewards for users.
  • Provide more rewards for staking and long-term holding, including special badges for users holding large amounts of $Social.
  • Introduce a daily check-in system for extra points and additional incentives for content creators.

Platform Features:

  • Implement a marketplace for $Social within the app where users can buy goods, services, and NFTs.
  • Introduce gamified features like raffles, competitions, and prediction markets to increase engagement and create demand for $Social.
  • Allow users to burn tokens through various activities (e.g., raffles, visibility boosts) to manage token supply and create demand.

Community Engagement:

  • Incentivize quality content and interaction through AI-driven evaluations and rewarding creators.
  • Use $Social tokens for governance (voting on platform changes, proposals) to give users more control over the app’s direction.
  • Introduce more rewards for community-driven events, collaborations with hyped projects, and increased social interaction.

Marketing and Expansion:

  • Improve marketing efforts to drive user growth and raise the $Social token’s value.
  • Implement more significant partnerships, influencer collaborations, and a broader social media presence.
  • Regular burning mechanisms and a focus on token utility should help stabilize the price and attract long-term holders.

Security and Fairness:

  • Improve token distribution to ensure more equal access, especially for lower-level users.
  • Avoid over-reliance on top users for token rewards and incentivize fair, transparent activity across the platform.
  • Clarify processes like airdrops and ensure creators are fairly rewarded, not just token holders.

New Features:

  • Consider creating a Telegram bot for additional user engagement.

Token burn

The burning of $Social tokens is a critical mechanism proposed by the Phaver community to manage supply, reduce inflationary pressure, and drive the value of the token. Several community members have emphasized the importance of burning as part of a broader strategy to improve the token’s market dynamics.

Phaver NFTs

This is dedicated section for Phaver NFTs (Phaver-up, Phaver Cred) feedback

Summary: Feedback on Phaver’s NFT Strategy and Utility

The feedback on Phaver’s NFTs reflects a mix of opinions, with users suggesting improvements to make them more valuable, engaging, and integrated into the platform. Here are the key themes:

NFT Value and Utility:

  • Several users expressed the need for Phaver NFTs to provide more tangible benefits. For instance, one suggestion is to “use NFTs to earn daily $SOCIAL or provide extra rewards for holding them.” There is also a call for “cheaper NFTs” to help onboard new users and make them more accessible. Additionally, users want “clear benefits for NFTs,” such as rewards from partner projects or in-app advantages.
  • One comment noted, “NFTs should generate some $SOCIAL for holding them long-term.” There is a desire for “utility for holders,” with calls to “boost $SOCIAL staking” or introduce “special boosts” for NFT holders within the app.

NFTs and Community Engagement:

  • Several members highlighted the importance of making NFTs more dynamic, with suggestions like “NFTs that reflect user engagement and holding time” to ensure long-term user interest. Users want more visibility for NFT holders and increased “engagement through in-app visibility.” Another suggestion is to “reward loyal users who don’t sell their NFTs by giving them $SOCIAL” to incentivize retention.
  • Some users suggested adding NFTs for verified users on platforms like Binance and Bybit to increase recognition and reward active users.

Reworking the NFT System:

  • Some users expressed disappointment with the current state of Phaver’s NFTs, with one remarking, “Phaver Genesis NFTs barely offer value now, revamp it.” There’s a clear demand for the Phaver team to “create a roadmap for Phaver NFTs” and provide clarity on the long-term value of holding these assets. A suggestion was made to “rework the Genesis NFTs to provide more utility or access to premium features.”

Partnerships and Collaboration:

  • Many users see potential in collaborations to enhance the value of NFTs. One idea is to partner with other projects to offer “airdrops or additional rewards for NFT holders.” This could help improve the value of NFTs and provide incentives for holding them long-term. Another suggestion was for “NFTs to be used in partner project events” to enhance community involvement.

Simplifying the Concept and Making It More Inclusive:

  • Several comments highlighted the need to simplify the NFT concept to ensure broader user adoption. This includes making NFTs more affordable and introducing “tasks for users to earn NFTs.” Some users also proposed that “NFT holders should receive random $SOCIAL rewards” as a means to keep engagement high without overly complicating the process.

Feedback for Phaver team members

Not sure if this was needed to be added to feedback form but here are the results

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